Refund and Returns Policy for Audeglasni Luxury Cars

Effective Date: March 6, 2025

At Audeglasni Luxury Cars, we are committed to delivering high-quality vehicles and exceptional customer service. We understand that purchasing a vehicle is a significant decision, and while we aim for complete satisfaction, there may be instances where a return or refund is necessary. This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges of vehicles and other products purchased from Audeglasni Luxury Cars.

By purchasing from us, you agree to the terms and conditions outlined in this policy.

1. Vehicle Returns

At Audeglasni Luxury Cars, we generally do not accept returns for vehicles once they have been delivered or accepted, unless the vehicle is defective or damaged upon delivery.

  • Defective or Damaged Vehicles: If your vehicle is delivered with significant defects or damage that affects its safety, performance, or appearance, you may be eligible for a return, replacement, or refund. The defect or damage must be reported within 7 days of receiving the vehicle.

  • Incorrect Vehicle Delivery: If the wrong vehicle is delivered to you, please contact us immediately. We will arrange for the return of the incorrect vehicle and provide the correct one at no additional cost.

If you believe your vehicle qualifies for a return under these conditions, please contact our customer service team at info@audeglasni.com or (515) 987-8072 to initiate the return process.

2. Refunds for Vehicle Purchases

Refunds for vehicles may be issued under the following circumstances:

  • Defective or Damaged Vehicles: If your vehicle arrives with a significant defect or damage, we will arrange for a replacement or issue a full refund. Refunds will be processed to the original payment method.

  • Order Cancellations: If you cancel your order before the vehicle is processed for delivery or pickup, you may be eligible for a full refund. Once the vehicle has been delivered or accepted, cancellations are not typically accepted unless there is a significant issue with the vehicle. Please refer to the Refund and Returns Policy for more details.

Refunds for vehicles typically take 7-10 business days to process, depending on the payment method used.

3. Product Returns (Non-Vehicle Items)

For products such as vehicle accessories, parts, or other merchandise purchased from Audeglasni Luxury Cars, we accept returns under the following conditions:

  • Defective or Damaged Products: If you receive a product that is defective or damaged, please notify us within 7 days of receiving the item. We will either replace the product or issue a refund, depending on the circumstances.

  • Incorrect Product Delivery: If you receive a product that does not match your order or is incorrectly shipped, we will accept the return and either provide the correct product or issue a refund.

Non-returnable items include:

  • Products that have been used or installed.
  • Custom or special-order items.

To initiate a return for a non-vehicle product, please contact Audeglasni Luxury Cars customer service at info@audeglasni.com or (515) 987-8072.

4. Return Process

To return a vehicle or product, please follow these steps:

  1. Contact Us: Reach out to Audeglasni Luxury Cars customer service at info@audeglasni.com or (515) 987-8072 to notify us of your intent to return the vehicle or product.

  2. Provide Necessary Information: For vehicle returns, please provide your order number, proof of purchase, and photos or documentation of the defects or damage. For product returns, please provide the product details, order number, and images of the damage (if applicable).

  3. Return Authorization: After receiving your return request, we will provide you with a Return Authorization Number (RA) and instructions for the return process.

  4. Shipping the Item: For non-vehicle items, you will be responsible for return shipping costs unless the product is defective, damaged, or incorrectly shipped. We recommend using a trackable shipping service to ensure your item is returned safely.

5. Refund Processing

Once we have received the returned product or vehicle and verified that it meets the return criteria, we will process your refund. Refunds for vehicles and non-vehicle products will be issued to the original payment method used during purchase.

  • Processing Time: Refunds typically take 7-10 business days to process, depending on the payment method and your bank’s processing times.

6. Shipping and Delivery Fees

Shipping and delivery fees are generally non-refundable, unless the vehicle or product is returned due to defects, damage, or an error on our part. If a return is required due to any of these reasons, we will cover the return shipping costs.

7. Warranty and Service Plans

All vehicles purchased from Audeglasni Luxury Cars come with a manufacturer’s warranty that covers defects in materials and workmanship for a specified period. Extended warranty and service plans are also available for purchase, providing additional coverage.

If your vehicle experiences issues covered under warranty, please refer to our Warranty and Service Policy for more information on how to proceed with a claim.

8. Exceptions to the Refund and Return Policy

  • Custom Orders: Custom or special-order vehicles or products are generally non-returnable unless there is a defect or error in manufacturing.
  • Used Vehicles: Used vehicles are generally not eligible for return unless they are defective or damaged upon delivery.

9. Customer Support

Our customer support team is available to assist with any questions or concerns about returns, refunds, or exchanges. Please contact us at:

At Audeglasni Luxury Cars, we strive to ensure that your vehicle purchase and experience with us is as smooth as possible. If you need assistance with a return or refund, we are here to help and will work to resolve any issues quickly and fairly. Thank you for choosing Audeglasni Luxury Cars.