Shipping Policy for Audeglasni Luxury Cars

Effective Date: March 6, 2025

At Audeglasni Luxury Cars, we are dedicated to providing a seamless and hassle-free experience for our customers, from the moment you select your vehicle to its delivery. This Shipping Policy outlines our procedures, fees, and terms for the delivery of vehicles and products. By making a purchase with Audeglasni Luxury Cars, you agree to the terms outlined in this policy.

1. Vehicle Delivery

We understand that your new luxury vehicle is a significant purchase, and we aim to provide a convenient and safe delivery experience. Audeglasni Luxury Cars offers delivery services to ensure that your vehicle arrives promptly and in excellent condition.

  • Delivery Fees: Delivery charges are based on the delivery address, size, and type of vehicle being shipped. The exact delivery cost will be calculated and provided at the time of purchase.

  • Delivery Timeframe: Delivery times typically range from 7 to 21 business days depending on the delivery location and the vehicle type. For special orders or vehicles with custom configurations, delivery may take longer. We will provide an estimated delivery date when you complete your purchase.

  • Delivery Method: We partner with trusted third-party delivery companies to handle the transportation of your vehicle. Our delivery partners ensure the vehicle is transported securely, whether it’s through open or enclosed transport, depending on the nature of the vehicle.

  • Tracking and Updates: Once your vehicle is in transit, you will receive tracking details and estimated delivery updates. Our team will stay in touch with you to ensure your vehicle arrives on time.

  • International Delivery: Currently, Audeglasni Luxury Cars offers vehicle delivery within the United States only. For international deliveries, please contact us directly to inquire about available options and additional charges.

2. Pickup at Dealership

If you prefer to pick up your vehicle in person, we offer convenient pickup options at our dealership:

  • Location: Vehicles can be picked up at our dealership located at 540 SE Prairie Creek Dr, Waukee, Iowa.

  • Scheduling Pickup: After completing your purchase, please schedule a pickup time with our sales team. We will prepare your vehicle, finalize the paperwork, and ensure a smooth handover.

  • Required Documents: When picking up your vehicle, please bring your identification, proof of purchase, and any other documents required for registration or title transfer.

3. Product Shipping (Non-Vehicle Items)

For customers purchasing non-vehicle items, such as vehicle accessories, parts, or merchandise, Audeglasni Luxury Cars offers reliable shipping options.

  • Shipping Fees: Shipping charges for non-vehicle products depend on the product’s size, weight, and delivery location. Shipping fees will be calculated at the time of purchase and clearly presented before completing your order.

  • Shipping Timeframe: For in-stock items, standard shipping typically takes 3 to 10 business days. If expedited shipping is needed, please contact us for additional options and costs.

  • Expedited Shipping: Expedited shipping is available for an additional fee. Please contact our customer service team for more details.

4. Shipping Restrictions

  • Geographical Limitations: Currently, Audeglasni Luxury Cars ships vehicles and products only within the United States. For international shipments, please contact us for additional details regarding shipping options and costs.

  • Special Shipping Requirements: Certain vehicles, oversized items, or custom orders may have specific shipping restrictions or additional charges. If any such limitations apply to your purchase, our team will notify you beforehand.

5. Damaged or Lost Shipments

While we make every effort to ensure your vehicle or product arrives in perfect condition, there may be instances when damage occurs during transit. If you receive a damaged vehicle or product, please follow the procedures below:

  • Vehicle Damage: If your vehicle is damaged upon arrival, please refuse delivery and immediately contact our customer service team. We will arrange for the necessary steps to resolve the issue, whether through repairs, replacement, or a refund.

  • Product Damage: For non-vehicle products, if damage occurs during shipping, please contact us within 48 hours of receiving the item. Provide photos of the damage, and we will work with the delivery company to resolve the issue and either replace or refund the product.

6. Return Shipping

If you need to return a vehicle or product, please refer to our Refund and Returns Policy for detailed instructions on initiating a return. In most cases, customers are responsible for return shipping unless the vehicle or product is defective, damaged, or incorrectly shipped.

  • Return Process: Contact our customer service team to begin the return process. We will guide you through the necessary steps to ensure that your return is handled efficiently.

7. Insurance for Shipments

We provide insurance coverage for vehicles and products during transit to protect your purchase against loss or damage. This insurance ensures that your vehicle or product is covered while in transit. If you experience any issues with your delivery, please reach out to us immediately.

8. Customer Support

If you have any questions or concerns regarding shipping, delivery, or tracking, our customer support team is available to assist you. Please contact us:

Audeglasni Luxury Cars is committed to providing you with the best possible experience when purchasing and receiving your vehicle. We aim to ensure your new luxury car arrives on time and in perfect condition. Should you have any questions or require assistance, our team is always here to help!